1. Data controller
The controller of personal data is JAT Apartmani Kopaonik d.o.o. Raška, Naselje Suvo Rudište, 36354 Kopaonik, Serbia. For any questions about data processing, contact us at reservations@gorskihotel.com or +381 36 5471 044.
2. What data we collect
Enquiries and bookings: name, email, phone, dates of stay, number of guests and message content. Group enquiries: event details, number of participants and contact person. Newsletter: email address. Technical data: device and site usage data collected via cookies, in line with our Cookie Policy.
3. Purpose and legal basis
We process enquiry data solely to respond and prepare an offer, i.e. to take steps prior to entering into a contract. We process newsletter emails based on your consent, which you can withdraw at any time. Analytics and marketing cookies are used only with your consent.
4. Retention
We keep enquiry data as long as needed to respond and handle any booking, and then for the periods required by law. Newsletter emails are kept until you unsubscribe.
5. Recipients
Data may be processed by service providers we work with — booking system, hosting, email and analytics services — solely on our instructions and with appropriate safeguards. We do not sell data to third parties.
6. Your rights
Under the Serbian Law on Personal Data Protection, you have the right to access, rectification, erasure, restriction of processing, data portability and objection, as well as the right to withdraw consent. You may lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.
7. Security
We apply technical and organisational measures to protect data from unauthorised access, loss or misuse.
8. Changes to this policy
We announce changes by publishing a new version on this page with the date of the last update.